Join Our Engaging Team at Bill Ragan Roofing in Nashville, TN:
Elevating Customer Experiences as a Full-Time Customer Service Representative
Position: Full-Time Customer Service Representative
Salary: $45,000 - $55,000, depending on experience.
Benefits & Incentives: 401K, Bonuses, Paid Time Off, within a vibrant and engaging work setting. Opportunities for advancement.
Your Role in Our Mission:
At Bill Ragan Roofing, we don't just fix roofs; we create positive and lasting relationships
with our clients. As our Customer Service Coordinator, you'll be the welcoming voice
and helpful guide for our clients, playing a pivotal role in dispatching calls, coordinating
sales leads, and ensuring a smooth and delightful experience for everyone who reaches
out to us.
Who We’re Looking For:
- A Growth Enthusiast: Are you eager to grow alongside a company that values
progress and personal development?
- A People Connector: Do you thrive in engaging with people and building meaningful
relationships?
- An Organizational Whiz: Are you skilled at juggling multiple tasks with ease and
precision?
- A Team Dynamo: Do you enjoy the energy of a fast-paced, team-oriented office
environment?
Your Day-to-Day Journey:
- Collaborating closely with our sales team to achieve collective goals.
- Delivering exceptional customer service, becoming the trusted voice for our clients.
- Skillfully handling client calls and dispatching service requests.
- Seamlessly coordinating schedules for our sales team and maintaining effective
communication.
- Acting as a vital link between our customers and the company, ensuring all needs are
met with a positive attitude.
- Maintaining accurate customer records, contributing to our commitment to excellence.
- Maintain Excel spreadsheets to keep up with certain data this role is responsible for.
What You Bring to the Table:
- 2+ years of experience in Inside Sales.
- 2+ years of Customer Service experience, preferably over the phone.
- Proficiency in Microsoft Office.
- A talent for organization and attention to detail.
- A passion for conversation and excellent phone etiquette.
- A genuine desire to help and delight others.
- A collaborative spirit, ready to join a team that values unity and support.
What We Offer:
- Competitive Wage: $45,000 - $55,000, based on experience.
- Benefits & Perks: 401K, Bonuses, Paid Time Off, and a fun and dynamic work
environment.
- Growth Opportunities: We're committed to your development and success in a
forward-thinking team.
About Bill Ragan Roofing:
Since our inception in 1990 by our visionary leader, Bill Ragan, we’ve been more than a
roofing company. We’re a family that prioritizes empathy, attentiveness, and strong
bonds with our clients. Character and integrity are at the heart of what we do. We
believe in the power of teamwork, continuous learning, and innovation. Each member of our team is a crucial part of our journey, propelling us forward in this dynamic industry.
Ready to Make a Mark?
If you are excited to come to work every day, eager to be part of a passionate team, and
ready to serve incredible clients, we can't wait to meet you! Apply today and let’s
embark on a journey of growth, collaboration, and outstanding customer experiences
together.
Bill Ragan Roofing: Where Excellence Meets Empathy and Integrity.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you enjoy talking to clients on the phone with good phone etiquette?
- In Office Position: Do you confirm that this is a full-time in office position at our Nashville, TN location. Note - this is NOT a remote position.
Experience:
- Inside Sales: 2 years (Required)
- Customer Service: 2 years (Required)
Ability to Relocate:
- Nashville, TN 37204: Relocate before starting work (Required)
Work Location: In person
